In EMY Store We always strive to provide the best shopping experience for our customers. If you are not satisfied with your order, you can request a return or exchange in accordance with the following terms:

Returns and Exchanges

  • You can request a return or exchange within 14 days From the date the order is received.
  • The product must be in its original condition, unused, and unwashed, with all tags and the original packaging.
  • Proof of purchase (order number or invoice) must be provided.

Cases Where Returns or Exchanges Are Not Possible

Products cannot be returned or exchanged in the following cases:

  • If the product has been used or washed.
  • If the product is damaged as a result of misuse.
  • Products that have been modified or customized at the customer's request.
  • Products that are on sale or part of a special offer, unless they have a manufacturing defect.

Damaged or Defective Products

If you receive a product with a manufacturing defect or a product that does not match your order, please contact us within 48 hours Once we receive your request along with clear photos of the issue, we will review it and take the appropriate action.

Refunds

After we receive and inspect the product, we will notify you of the outcome of your return request.

If the return is approved, the product's value will be refunded via the same payment method used or any other mutually agreed-upon method, within a period ranging from 5 to 10 business days... depending on the payment service provider's or bank's procedures.

Shipping Fees

  • In the event of a return for a reason not related to a product defect, the customer may be responsible for shipping charges or any other fees associated with the return.
  • However, if the refund is due to an error on the part of EMY Store Or if there is a defect in the product, the store will cover all shipping costs.

Contact Us

If you have any questions about our return or refund policy, you can contact us through the page Contact Us Or through the official social media channels of EMY Store, and our customer service team will be happy to assist you.